Returns and Exchanges Policy
At BETHEL SADDLERY we have been building saddles, saddlery and tack as well as associated products and leather goods since 1988 and we are proud of our reputation but we realise that on very rare occasions small problems may arise that need to be addressed, hence our comprehensive and honest returns & exchanges policy
If you believe there is a quality issue or manufacturing defect on our part, please contact us by email on This email address is being protected from spambots. You need JavaScript enabled to view it. and if possible provide photos to help explain the problem. If we agree that there is a problem we will gladly accept your return of any saddlery, tack, and other leather products sold in the BETHEL SADDLERY Online Shop within 60 days of shipment for exchange or repair. After discussion with you, if we agree to have the products returned we will also reimburse you for the return shipping costs
Please note that leather is a natural product and variations do occur both on the surface and on the flesh side. Normal variations in leather inherent to the qualities of the leather are not considered manufacturing or quality defects, but rather are a signal of the genuine, natural, and high-quality material we use.
Return Address:
Post - BETHEL SADDLERY, PO Box 1307 Charters Towers, Queensland, 4820
Courier - BETHEL SADDLERY, 441 Urdera Road, Charters Towers, Queensland, 4820
We regret that we cannot accept returns on products that have been customized with initials, name etc, unless there is a serious manufacturing defect.
If you're not satisfied in any with your purchase, please don't hesitate to contact us - we are very approachable and we'll work tirelessly with you to find a satisfactory resolution.
Privacy Statement
We at BETHEL SADDLERY recognize and appreciate the trust that you are placing is us bv visiting our website and in your dealings with us - we will endeavour to do everything to maintain that trust. Under law, your rights to privacy are also protected. All Bethel Saddlery website pages are encrypted with SSL technology.
- When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Your personal information or contact details will never be passed onto a third party.
- Our store is hosted on Shopify Inc. They provide us with the secure online e-commerce platform that allows us to sell our products and services to you.
If you would like more information contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail at:
BETHEL SADDLERY
PO Box 1307
Charters Towers
Queensland, 4820
Unless otherwise indicated, copyright in the information on this web site is owned by Bethel Saddlery. All rights reserved. This site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by BETHEL SADDLERY
Saddle Wating time
A question that we get asked a lot is 'How long does it take to get a saddle custom made to order?' The answer is that it depends on several factors such as:
- How many saddles a saddle maker has on order at that time - If saddles are ordered quicker than a saddle maker can make them they will get further behind on the orders.
- The availiblity of saddle trees - Even though some saddle maker build their own trees we are fortunate to have several good tree makers who make rawhide covered saddle trees for us. Due to the demand there is normally a waiting time for these trees
- Other work required in a saddle shop - Some saddle makers don't do repair work and some only choose to repair their own saddles. We repair our own saddles and sometimes we repair other well made saddles as a service. We also make some tack and saddlery.
Every good cuctom saddle maker is going to have awaiting time for their saddles. Our advice is to choose your saddle maker wisely and then be patient because they will be doing everything within their ability to get your saddle made in a timely manner.
At present (2017) we are around 18 months behind on custom orders with a turnaround time of less than 6 months for our exccellent Horseshoe B Saddlery saddles.
Because of the waiting time the deposit required to secure your place on our waiting list is relatively small and please note once you have secured your position on our waiting list should the opportunity arise (and it does from time to time) to get your saddle made ealier you can rest assured we will do that for you.
ORDERING AND PAYMENT OPTIONS
Once you have worked out with us the details of the saddle you require we will invoice you for a non-refundable deposit of $550.00 inc. GST. The deposit will do two things; firstly it will secure your order and position in the queue and secondly, as soon as we receive the deposit it will 'set your price in stone'
Our preferred method of payment is by bank transfer which seems to work well with the majority of our customers. We do however accept credit card payment but we reserve the right to pass on the bank credit card should we feel it necessary.
We will contact you prior to starting the saddle to confirm the order details in case there are some changes required. Full payment of the balance is required before we ship the saddle - we will email you a photo of the saddles once it is completed.
Saddle Shipping
- Our saddles can be shipped to anywhere in the world
- Our preferred method of shipping is by Australia Post.
- All saddles shipped from BETHEL SADDLERY are packed adequately to ensure they are not damaged
- International customers please note that customs duty may be applicable in your country - please contact us for shipping rates
- Contact us for postage/shipping costs