Returns and Exchanges Policy

At BETHEL SADDLERY we have been building saddles, saddlery and tack as well as associated products and leather goods since 1988 and we are proud of our reputation but we realise that on very rare occasions small problems may arise that need to be addressed, hence our comprehensive and honest returns & exchanges policy

If you believe there is a quality issue or manufacturing defect on our part, please contact us by email on This email address is being protected from spambots. You need JavaScript enabled to view it. and if possible provide photos to help explain the problem. If we agree that there is a problem we will gladly accept your return of any saddlery, tack, and other leather products sold in the BETHEL SADDLERY Online Shop within 60 days of shipment for exchange or repair. After discussion with you, if we agree to have the products returned we will also reimburse you for the return shipping costs

Please note that leather is a natural product and variations do occur both on the surface and on the flesh side. Normal variations in leather inherent to the qualities of the leather are not considered manufacturing or quality defects, but rather are a signal of the genuine, natural, and high-quality material we use.

Return Address:
Post - BETHEL SADDLERY, PO Box 1307 Charters Towers, Queensland, 4820
Courier - BETHEL SADDLERY, 441 Urdera Road, Charters Towers, Queensland, 4820

We regret that we cannot accept returns on products that have been customized with initials, name etc, unless there is a serious manufacturing defect.

If you're not satisfied in any with your purchase, please don't hesitate to contact us - we are very approachable and we'll work tirelessly with you to find a satisfactory resolution.

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